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Journal of the Korean Society of Cosmetology 2005;11(3):203-209.
미용서비스 종업원의 감정부조화가 고객의 서비스만족에 미치는 영향
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Research Paper : The Effects of Beauty Salon Service Provider`s Emotional Dissonance on Customer`s Service Satisfaction
Kyoung Heo
Key Words: Emotional dissonance, Employee satisfaction, Customer orientation, Service satisfaction
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